Praca: Technical Support Specialist - Workplace environment

Technical Support Specialist - Workplace environment

Recruitment process for this position and onboarding trainings are conducted online.


                                                       

What do you need to start?

  • You have proven experience in supporting Citrix end-user environment
  • You have proven experience in supporting a Windows end-user environment, including application delivery both on Virtual Desktop (VDI) as well as physical machines
  • You have sufficient knowledge of the common office applications to be able to deliver application support to end-users
  • You keep on spotting opportunities for simplification and automation
  • You have a customer-oriented attitude with good communication skills both written and verbally
  • You are a team player. You strongly believe that being part of a team is a strength
  • You are fluent in English

 
 

Its not essential, but we appreciate if you also have:
  • Awareness of IT Security Principals and overall understanding of IT Service Management; Experience with Win10 (OS / upgrade / ...) is a plus
  • You have SCCM experience including baseline management and custom reporting

 

What duties will help you grow?

  • The department is currently looking for a support specialist with strong technical knowledge in a Citrix end-user environment to strengthen its team.
  • Incident, request and problem management (2nd and 3rd line support); Provide application support for our internal client base
  • Deploy applications, debug and solve related problems on Citrix, physical and virtual workstations
  • Maintenance and monitor the infrastructure components
  • Apply standard operating procedures and actively contribute to continuously improve operational processes

 

What have we prepared for you?


Space where you can develop yourself: 
  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • You will have a possibility to join various technical communities. 
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere: 
  • We dont have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
  • Private medical care which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.  

Who are we?


Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.  
Do you want to get to know us better? Watch a video: https://www.youtube.com/watch?v=L49dIpnS3lE
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
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