Praca: IT Process Consultant

IT Process Consultant

Recruitment process for this position and onboarding trainings are conducted online.


What do you need to start?

  • Very good spoken and written English
  • Efficient task management skills
  • Proactive approach, willingness to learn & mind full of ideas
  • Good knowledge and experience of ITIL processes (Mainly Incident, Change and Release management)
  • Attention to detail
  • Experience with conference calls and technical bridges
  • Ability to work under pressure

Its not essential, but we appreciate if you also have:
  • ITIL Foundation certificate, preferably v4
  • Knowledge about server infrastructure


What duties will help you grow?

  • Cooperating with various Technical Teams, Senior Incident Managers, and Regional / Global Account Managers
  • Coordination, planning, escalation, communication, and resourcing during Incident, Change and Release management
  • Working close with the business and being first point of escalation for any technical or process related issues - you will be responsible for coordinating and reporting progress of various cases


What have we prepared for you?

Space where you can develop yourself: 
  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • You will have a possibility to join various technical communities. 
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere: 
  • We dont have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
  • Private medical care which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 


Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.  
Do you want to get to know us better? Watch a video:
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).


  • Konsultant Service Desk

    Firma: Exorigo-Upos S. A.

    Lokalizacja: śląskie/ Gliwice

    Osoba zatrudniona na tym stanowisku będzie odpowiedzialna za: Rejestrację zgłoszeń telefonicznych oraz mailowych; Pozyskiwanie informacji niezbędnych do rozwiązania zgłoszenia; Rozwiązywanie prostych zgłoszeń na podstawie procedur z bazy wiedzy;...

    Dodane: wczoraj

  • IT Support Agent with Finnish

    Firma: Capgemini Service

    Lokalizacja: śląskie/ Katowice

    Recruitment process for this position and onboarding trainings are conducted online. What do you need to start? good knowledge of English and very good knowledge of Finnish willingness to take first steps in IT...

    Dodane: wczoraj

  • Incident management & customer care specialist [rekrutacja online]

    Firma: ING Tech Poland

    Lokalizacja: śląskie/ Katowice

    contract of employment type of contract 7:00 - 9:00 - 15:00 - 17:00 work hours Konduktorska 35, Katowice this is the location of our office Your future duties 60% - Incident Management - issues analysis 20% - Customer Experience 20% - Knowledge Base Management

    Dodane: 2021-09-14

Więcej ofert pracy
Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

© 2017 - 2021 praca Katowice Wszelkie prawa zastrzeżone