Praca: Customer Support Analyst with French

Customer Support Analyst with French

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Recruitment process for this position and onboarding trainings are conducted online.


                                      

What do you need to start?

  • Very good verbal and written French language 
  • Customer - focused attitude 
  • Good interpersonal and communication skills 
  • IT basics 

Its not essential, but we appreciate if you also have:
  • Customer support experience 

 

What duties will help you grow as an expert?

  • You will be part of a team of 14 analysts, handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests). 
  • You will manage the follow-up of cases and ensure the update of documentation. 

Working hours: 07.00 - 19.00 (in 2 shifts) Monday – Friday.
 

What have we prepared for you?


Space where you can develop yourself:
  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • You will have a possibility to join various technical communities.
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere:
  • We dont have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
  • Private medical care which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?


Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide.
One of the teams is Cloud and Data Services - part of business unit called Cloud Infrastructure Services.
Do you want to get to know us better? Visit our landing page and watch a video.
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
 

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