Praca: Customer Service Team Leader with Italian

Customer Service Team Leader with Italian
Location:Katowice

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

 

 

 Inviting applications for the role of Customer Service Team Leader with Italian

 

Responsibilities:

  • Involvement in centralization project of O2C operations
  • Manage a team of 10-15 direct reports (Customer Service Senior Specialists and Specialists) in one process area
  • Drive initiatives in the managed team and organizationally that contribute to long-term operational excellence
  • Oversee monthly and quarterly assessments and forecasts of organizations operational goals in the assigned process area
  • Contribute to short and long-term organizational planning and strategy as a member of the management team
  • Ensuring efficient and faultless customer service operations
  • Identifying process improvements for countries/processes and coordinating deployment of global projects locally
  • Analyze performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
  • Coordinate training and development of reporting team
  • Recruit new team members
  • Drive the safety agenda for the assigned process

Qualifications:

  • Fluent in Italian and English
  • University degree (minimum Bachelor) / logistics can be an advantage
  • Customer Focus (focus on internal customers and impact on our external customers)
  • Bias for action (focus on results and use of intelligent risk taking)
  • Team Management (support, develop and respects others)
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
  • Excellent communication skills, ability to cooperate with internal customers
  • Pro-active approach to problem solving in short term and ability to implement long term preventive activities
  • Ability to set priorities and to work effectively under pressure of time and results
  • Ability to team management, build talents, teams target settings and lead appraisal process
  • Excellent interpersonal skills and a collaborative management style
  • Relevant experience in Customer Services Operations
  • Demonstrated leadership and vision in managing staff groups or major projects and initiatives

What can we offer?

  • Attractive salary
  • Stable job offer - employment contract
  • Work in the multicultural environment
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass, biking policy)
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