Praca: Customer Service Specialist with English

Customer Service Specialist with English
Location:Katowice

Function: Operations

 

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

 

Inviting applications for the role of a Customer Service Specialist with English

Responsibilities
 

We are handling the Warranty claims / Parts Support / Product Return process:
 
  • Answering clients’ questions/ requests (contact via email, phone)
  • Order management (verifying data, entering data into the system)
  • Taking care of the correctness of the documentation
  • Checking the price and quality of the products
  • Solving customers’ problems
  • Implement improvements to current processes
  • Review payments / deductions and perform proactive payout calculations according to country specific
Qualifications

Minimum qualifications

  • Very GoodEnglish skills mni. B2
  • Good MS Office (especially MS Excel) knowledge
  • Analytical thinking and ability to learn fast
  • Personal culture and ability to deal with the client properly
  • High motivation and willingness to learn

Preferred Qualifications / Skills

  • Previous experience in Customer Care/ Order Management
  • Familiarity with SAP
  • 1 year experience in logistics- nice to have
We offer:
  • Attractive salary
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, Lunchpass card, biking policy)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.
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