Praca: Customer Service Pricing Specialist

Customer Service Pricing Specialist

Function: Operations


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of a Pricing Claims Specialist with English


Pricing Masterdata management
  • Process pricing conditions or rebate agreements creation/change requests in SAP after execution of relevant approvals
  • Ensure Pricing Masterdata processes are done in compliance with related financial controls 
  • Seek additional information from CD or other functions if needed
Price Control management
  • Perform daily price control related operations
  • Ensure price control tools are working correctly, spotting gaps and raising them to relevant teams
  • Perform month end activities related to price control
Price Claims management
  • Investigate price claims received according to country-specific process
  • Perform credit/debit notes creation in SAP for valid claims
  • Ensure Price Claims processes are done in compliance with related financial controls
  • Seek additional information from CD or other functions if needed
Continuous improvement
  • Efficient and self-driven in problem solving and decision taking
  • Ensure that in terms of Pricing processes in scope high quality of operational standards is delivered
  • Cooperate with team members responsible for other Pricing areas to ensure efficiency of the process
  • Implement improvements to current processes 
  • Involvement in projects related to Pricing

Minimum qualifications

  • Fluent in English (min. B2)
  • Customer Focus (focus on internal customers)
  • Bias for action (focus on results and use of intelligent risk taking)
  • Team Alignment (team player; supports and respects others)
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

Preferred qualifications

  • Problem solving and decision making ability
  • Ability to work with various IT applications (SAP, ARCollect, PowerQuery, Excel, reporting tools, etc.)
  • Strong analytical skills
  • Ability to set priorities and to work effectively under pressure of time


We offer:
  • Attractive salary;
  • Stable job offers - employment contract
  • Benefits such as Luxmed, MultiSport, additional vacation days, biking policy
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform


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