Praca: Cash Collection Specialist with Italian

Cash Collection Specialist with Italian

Function: Operations

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Inviting applications for the role of the Cash Collection Specialist with Italian 


  • Managing Unapplied Cash - performing the allocation of the current transfers on customer accounts according to documentation sent by the customer
  • Booking incoming payments - posting the incoming transfers from the GL on customer accounts using Bank Statement 
  • Participate to conference calls with the relevant stakeholders 
  • Ensuring reaching targets of having zero Unallocated/Unapplied Cash at the End of the Month and at the end of the working day
  • Ensuring the incoming payments are cleared timely
  • Worklist - investigating the open deductions on the customers accounts 
  • Performing matchings on customer accounts based on proper documentation received from collections
  • Investigate reason for non-match
  • Reaching out to Customer bank for the information
  • Performing below Threshold Write Off according to the procedure on a Weekly basis / on a Monthly basis / anytime there is a special request from the Collection Specialist/Audit team
  • Performing Final Settlements WO according to the Procedure on a Monthly Basis before Month End closure
  • Linking deductions and credit note to Dispute Cases
  • Updating information on the Dispute Cases from Worklist
  • Processing Dispute Cases from Finding Dispute Cases
  • Performing clearing actions on customer accounts - Cash Discounts, Bank Charges, Tax Differences
  • Performing Reversal of Postings on customer accounts on special request
  • Performing Reversal of Payment Allocations on customer account on special request
  • Performing postings from Customer Account to Special GLs (Unearned Cash Discount, Earned Cash Discounts, Currency Differences, Tax) 
  • Take over increased responsibilities within the described activities above
  • Training other team members regarding the daily tasks whenever necessary and requested by the operation management functions
  • Provide requested services to customers as a part of Service Catalogue
  • Support proper Order Management process
  • Support proper Claims Management process
  • Complete any tasks assigned by the operation management functions
  • Fluent Italian and English 
  • Customer Focus (focus on external and internal customers)
  • Bias for action (focus on results and use of intelligent risk taking)
  • Team Alignment (team player; supports and respects others)
  • Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
  • Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
  • Good MS Excel skills  
  • Good knowledge of SAP Cash Collection / Cash App related transactions and workflows
  • Good knowledge of financial controls related to Cash Collection / Cash App processes
  • Ability to work with various IT applications 
  • Strong analytical skills including analysis of complex data
  • Preferred Qualification
  • Customer service orientation
  • Very good presentation skills
  • University Graduate (min. Bachelor) 
  • Required experience in Customer Facing area
What can we offer? 
  • Attractive salary
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform 
  • Benefits such as Insurance, Luxmed, additional vacation days, biking polic


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