Technical Product Advisor with Italian
Miejsce pracy: Katowice
Job description:
- Handle customer inquiries: e-mails and phone calls
- Support individual (B2C) and business customers (B2B)
- Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues
- Explain non-technical customers how electronics devices work, what is inside the device
- Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service
- Input data, write quickly and clearly
Requirements:
- Fluent Italian (C1/C2) – both written and spoken
- Very good English (B2/C1) – both written and spoken
- Technical understanding – interest or knowledge of how electronic devices work
- Ability to deal with challenging or disappointed customers in a calm way
- Team player, adaptable, and quality-focused with good IT tool skills
- Experience in customer service (individual / business customers)
Nice to have:
- Interest in a new technology and electronics trends
We offer:
- Work at home (100% remote from Poland) and IT devices
- Stable employment contract for full-time position
- Dedicated training - we will teach you everything
- Quick start: October 2025
- Development opportunities (Concentrix Academy for the future Team Leaders)
- Language online classes for free (Polish and English)
- An access to the unlimited courses (Concentrix University, LinkedIn Learning)
- Private medical healthcare, and life insurance
- Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)
- Competitions with attractive awards
- Be The Best recognition program to appreciate your attitudes and skills
- Work with Friends and Earn: referral campaign with financial bonuses