Customer Service Advisor with Czech
Miejsce pracy: Katowice
Job description:
- Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat
- Follow established procedures to address customer needs promptly and professionally
- Process warranty claims and coordinate repair services for customers
- Provide technical troubleshooting support and guidance
- Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience
- Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries
- Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests
Requirements:
- Knowledge of Czech at C1/C2 level
- Knowledge of English at B2 level
- Ability to work with multiple systems and platforms
- Knowledge of Microsoft Office
- Ability to empathize with customers while maintaining an objective point of view
Mile widziane:
- Previous experience in Customer Services or in a Contact Centre
- Experience in complaint handling to ensure customer satisfaction
- Familiarity with Social Media and/or E-Commerce platforms
- Experience in cross-selling or up-selling product
- Interested in new technologies such as AI
We offer:
- LuxMed private healthcare
- MyBenefit with a monthly budget
- private life insurance
- MultiSport card subsidy
- Talent development program: transparent career paths and promotions
- access to e-learning platforms (Concentrix Academy and Concentrix University)
- language courses
- Referral program: bonus for referring a friend of up to PLN 4,000
- Amazing work culture
- Work from home