Customer Service advisor with Czech
Miejsce pracy: Katowice
Job description:
- Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
- Follow established procedures to address customer needs promptly and professionally.
- Process warranty claims and coordinate repair services for customers.
- Provide basic technical troubleshooting support and guidance.
- Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
- Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
Requirements:
- Fluency in Czech at C1/C2 level, both spoken and written.
- Fluency in English at B2 level.
- Ability to work with multiple systems and platforms.
- Knowledge of Microsoft Office.
- Ability to empathize with customers while maintaining an objective point of view.
- Ability to work in a team, positive attitude, and ability to support colleagues.
We offer:
- Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy, fruit on Wednesdays, and occasional Pizza Days.
- Talent development program: transparent career paths and promotions.
- Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University) and language courses.
- Referral program: bonus for referring a friend of up to PLN 4,000.
- Amazing work culture: we appreciate the cultural differences between us and organize many on-site team-building events.