Praca: Major Incident Manager

Major Incident Manager

Recruitment process for this position and onboarding trainings are conducted online.


                                             

What do you need to start?

  • Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances, ability to influence the tasks needed to resolve high priority incidents
  • Knowledge and utilization of ITSM, SNOW and other CapGemini tools used to
  • Detailed ITIL awareness, ITIL Certification would be an advantage
  • Excellent English communication skills, both written and verbal
  • Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
  • Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data, ability to manage and collaborate with virtual teams
  •  Knowledge of Problem Management, Incident, Management, and Change Management 

 

What duties will help you grow?

  • Management and delivery of Major Incident Management
  • Coordination, planning, escalation, communication and resourcing during Major Incidents
  • Production and maintenance of the Major Incident communication, monitor and escalate status as needed for Priority 1 and 2 outage tickets
  • Provide non-technical administrative support for Major Incident Response Teams (MIRTs)
  • Ensure timely provision of agreed regular reports and documents, participation in Major Incident reviews

 

What have we prepared for you?


Space where you can develop yourself: 
  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 
  • We dont have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
  • Private medical care which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?


Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 
Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA 
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).
 
APLIKUJ TERAZ
WYSZUKIWARKA OFERT PRACY
PODOBNE OGŁOSZENIA
  • Change Manager

    Firma: Capgemini Service

    Lokalizacja: śląskie/ Katowice

    Recruitment process for this position and onboarding trainings are conducted online. What do you need to start? Experience working with ITSM (Remedy) and ServiceNow and Tableau preferably Manage large volume of change...

    Dodane: 2021-10-15

  • Service Delivery Manager

    Firma: Capgemini Service

    Lokalizacja: śląskie/ Katowice

    Recruitment process for this position and onboarding trainings are conducted online. What do you need to start? 5-10 years of outsourcing experience preferably in client facing role;Experience in one of the areas: delivery of...

    Dodane: 2021-10-12

  • Chapter Manager

    Firma: Capgemini Service

    Lokalizacja: śląskie/ Katowice

    Recruitment process for this position and onboarding trainings are conducted online. Remote work possible form Poland only What do you need to start? A minimum of 5 years in people/business management roles. Proven management background with experience in...

    Dodane: 2021-09-28

Więcej ofert pracy
Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

© 2017 - 2021 praca Katowice Wszelkie prawa zastrzeżone